Relationship Between the Brand Strength and Customers' Loyalty at Different Involvement Levels

One of the first references in the realm ofLow level of involvement - Deodorant a leading
branding was presented by Robinson (1933), whobrand in the deodorants category in Israel.
maintained that it is possible to sell to differentMedium level of involvement - fashion clothes the
target audiences a variety of brands of the samestrongest fashion brand among youths and
product that are similar to one another. Theadolescents in Israel
reason is that they are different in quality, haveHigh level of involvement - Cellular Phones brand
different names, and bear different labels. Sincedesigned for young people.
this historical reference, branding has become aThe present research added to the information
major marketing domain. In recent years,on the different factors that influence the decision
branding has been transformed from a means ofmaking process of consumers in the young age
identifying merchandise into a main element in thegroup, in the purchase of products / brands and
strategy of organizations. The changes in theon how it is possible to influence the young
perception of branding and the recognition of theconsumers and transform them into loyal
importance of the new perspective were slow.consumers of the brand so as to understand the
Until recently, many organizations in the worldinfluence of the brand equity on their willingness to
tended to analyze marketing problems from apurchase.
broad perspective of product perception.The research examined the different variables
However, today the business viewpoint hasand the degree of influence of the level of
changed and is more focused on than in the past,consumer involvement, the level of loyalty, and
and is guided by the brand perception. Thethe relationship to the strength of the brand in the
recognition of the importance of branding in thethree product categories. The results show that:
realm of marketing management has become1. On low levels of involvement, the consumer
very significant in recent years.loyalty is not significantly influenced by the
The objective of this paper is to explore theperceived product quality and the purchase
relationships between brand equity and the loyaltydecision process is influenced by other
of young customers at different involvementparameters.
levels. The present research initiates an integration2. As the consumer more highly evaluates the
of the multiple extant streams of research inbrand equity and strength, his loyalty increases.
brand equity, consumer loyalty, and productsThis relationship is weakened as the level of
purchasing involvement. It proposes theproduct involvement rises.
incorporation of consumer loyalty theories into3. In brands with a low level of involvement in
models of brand equity measurement and thepurchase, there is a strong influence between the
analysis of the target group that is mostlybrand strength and loyalty and purchase and in
affected by branding, namely young people. Theproducts of high level of involvement the
research objective is to enable the marketersconsumer will not necessarily evince loyalty to the
how to understand better the parameters thatbrand. In other words, the impact of the brand
effect the re-purchasing decision, and to evaluatestrength on the loyalty is weakened as the level
whether the factor of level of involvementof involvement increases.
change the results from previous researches.Practical outcome:
The research used a correlation research design.A set of assets that adds to the value provided
The type of sample used in this research was aby a product or service:
convenience sample. The research population1. Brand Equity
consisted of young men and women aged 18-252. Perceived quality
who were considered the target audience3. Brand loyalty
influenced by the strength of the brand. The4. Product category
researcher located the population of the sampleThe aforementioned aspects of branding are
through the distribution of questionnaires inpowerful sources for companies to create and
shopping centers (where there are concentrationsmaintain competitive advantages.
of population). The sample was chosen so that itThe more successful a firm is when it comes to
appropriately represented the research populationbrand loyalty, the greater the impact on
in the different demographic aspects.marketing expenditures. Since a powerful brand
The research examined the level of loyalty,enjoys a high level of consumer brand awareness
involvement, and relationship to the strength ofand loyalty, the company will incur lower
the brand in three product categories:marketing costs relative to revenue.