| What are the future e-Government trends? | | | | convenience, revenue growth, and cost |
| Pointing to the future, one key point came out of | | | | reductions. e-Government has a great role in |
| the lively discussion from the floor. Not enough is | | | | offering services to citizens and promoting |
| being done at the moment to bridge the divide | | | | democracy brought by the integration of the |
| between the local politicians and chief officers who | | | | Internet in the process of governance. |
| have to drive e-Government policy and practice, | | | | The return on investment on e-Government |
| and the IT practitioners who understand the more | | | | provides the impetus for increased levels of |
| technical aspects. | | | | investment to harness the potential ongoing |
| Getting the data infrastructure right is important | | | | benefits to both citizens and |
| and having access to citizen information is half the | | | | Government.e-Government opens up many |
| battle in providing excellent e-Government | | | | possibilities for innovating and improving |
| support. How this is presented at the front-end, | | | | government services. Many governments are |
| however, is just as important in ensuring the | | | | working toward providing citizens with access to |
| organisational issues are resolved. | | | | information and services 24 hours a day, seven |
| The e-government resulting benefits can include | | | | days a week from the convenience of their |
| less corruption, increased transparency, greater | | | | home or office PC. |